Dress made especially for you
This dress can be made to order. Please contact us firstname.lastname@example.org to find out more.
Queendom assists with easy returns to make sure you're happy with your purchase.
We hope that this will not happen, but in case you're not happy with one of our products we will issue a refund for the price of the item you bought once the return is made within 14 calendar days. The item must be undamaged and in resellable condition. Buyer pays for the shipping and must provide a tracking number. Refund will be made once the item is received.
You can also choose to exchange your item for a different product. If the new product has a higher price, we will contact you to proceed with payment by sending you a Paypal invoice by email.
Returns that are sent without our prior knowledge will not be accepted.
If you've made an error in purchasing, shipping details please don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary hassle. Even better, choose as carefully as you can before hitting that confirmation button.
Please note: Custom orders cannot be exchanged not refunded.
In case the item is damaged during return shipping, we will not accept the return and you will need to file a complaint with the carrier.
We do not refund shipping costs, credit cards fees nor customs duty fees.
In order to return your item, notify us by email at within 14 days of receiving the package and let us know the reason for returning.
Please Contact for further info on email@example.com